Flight Centre and Etihad charged Souhala Toughlajian,a  78-year old woman, $650 (price after discount) to correct a spelling mistake made on an airline ticket. Because she was born in a non-English speaking country, her name has two different spellings – one on her Lebanese passport (Souhaila Toghlajian) and another on her Australian one (Souhaly Toughlajian). Furthermore, she recommends herself as Souhala Toughlajian.

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