Delta helps customers affected by Hurricane Ida

by TC on 10/11/09 at 1:38 pm

Delta Airlines published new travel alternatives yesterday, November 8 2009, for customers whose flight schedules might be affected by Hurricane Ida. If your flight is from or to a city affected by the hurricane, you might be one of the passengers that receives help from his airline.

Those who booked on flights operated by Delta Airlines, Northwest Airlines or Delta Connection, from or through the following Gulf Coast cities: Fort Walton Beach, Florida; Gulfport-Biloxi, Mississippi; Mobile, Alabama; and Panama City, Pensacola, Tallahassee, Florida; starting from Tuesday, Nov. 10, are allowed to make a one-time change to their travel schedule, free of charge, if tickets are changed before Nov. 11, 2009.

Delta stated that will try take all the necessary measures to help, even thinning flight schedules to and from affected airports to ensure delays are minimized during the storm caused by Hurricane Ida. However, customers should know that they are given the possibility to reconsider their flights in the Gulf Coast area, options being postponing or rerouting their trip without penalty.

Hurricane Ida is the ninth tropical storm and third hurricane of the 2009 Atlantic hurricane season. Ida developed shortly after November 4 as a tropical depression. In the United States, Louisiana Governor Bobby Jindal declared a state of emergency due to the forecasted hurricane conditions.

All travels for changed itineraries must begin by Nov. 11 and any fare difference between the original ticket and the new ticket will be collected at the time of rebooking. If your flight has been canceled, you can always request refunds. Complete details are available at delta.com and nwa.com.

Also, in case you are traveling from or through impacted Gulf Coast cities in the next few weeks, please consider visiting the following websites: delta.com or nwa.com, in order to check the status of the flights before arriving at the airport to avoid possible inconvenience. Updates on flights also are available by calling 1-800-325-1999 (Delta) or 1-800-441-1818 (Northwest).

Delta Airlines is the world’s largest airline. From its hubs in Atlanta, Cincinnati, Detroit, Memphis, Minneapolis-St. Paul, New York-JFK, Salt Lake City, Amsterdam and Tokyo-Narita, Delta, its Northwest subsidiary and Delta Connection carriers offer service to 368 destinations in 66 countries and serve more than 170 million passengers each year.

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